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Travel Alert: High Alert for Bali After Mt Agung Volcano Eruptions

27th November 2017

**UPDATE 4/12/2017**Bali is experiencing mostly clear skies today and flights in and out of Denpasar have resumed.Please note however that many carriers are not operating a normal schedule. Please contact your carrier directly for the most update information on your flights. **UPDATE 1/12/2017**A change in wind direction means that the Mt Agung ash cloud is expected to move further towards Denpasar today.Jetstar (JQ) has responded by cancelling some of the ex Bali services / evacuation flights that were scheduled for this afternoon, and AirAsia (AK) has also cancelled at least two services this afternoon.For information on other airlines, and to keep track of your flight details, please contact your airline directly. **UPDATE 30/11/2017**Denpasar's Ngurah Rai Airport (DPS) reopened yesterday afternoon.  There is no guarantee that Australian carriers will operate flights in the coming hours and the airport may close again at any time. Experts feel that a major eruption is still imminent however the wind remains favourable and heavy rain overnight has also improved conditions.Airlines

  • Singapore Airlines (SQ) has managed to get a number of flights in and out of Bali since last night.  Details HERE.
  • Jetstar (JQ) is operating scheduled  and relief services.  Click  HERE for details and see where your customers may be assisted.
  • Virgin Australia (VA) is also operating and has put on two recovery flights (DPS to BNE) for this afternoon.  Details HERE.
  • Garuda (GA) is operating some services.  HERE
  • Malindo Air (OD) operated a service out of Bali this morning also and Qantas (QF) is also expected to fly today.

For information on your flights, please contact your airline directly.**UPDATE 29/11/2017**Due to the ongoing ash cloud eruption from Mt Agung and the prevailing winds that are bringing it in range of Denpasar, the airport will remain closed until further notice. 

  • Denpasar's Ngagurah Rai Airport (DPS) will remain closed until further notice.
  • Lombok International Airport (LOP) is currently open with flights operating by Garuda, Silkair, Citilink,Lion Air, and AirAsia.
  • Semarang Ahmad Yani Airport (SRG) is also open and operating.
  • Buses are regularly leaving Kuta for Surabaya's Juanda International Airport (SUB) (a 12 hour journey from Kuta).  Currently the charge for a one way bus is 300.000 IDR.
  • Also for Jakarta there are buses leaving as soon as they are full ((this is a 24 hour trip). Currently the charge for one way is 300.000 IDR. Buses are leaving regularly from 07:00 till 20:00.

If you have been affected, please contact your airline directly, or contact your Escape Travel consultant.There were further eruptions from Mt Agung overnight and the alert for the volcano is now at the highest level.  Indonesia's Volcano Observatory Notice for Aviation (VONA) has also extended the exclusion zone from 7.5 kilometres around the volcano to 10 kilometres.  Immediate evacuations have been ordered.The ash cloud has now reached heights exceeding 4,500 metres and yesterday caused the closure of Lombok's airport. The map below shows the location of the volcano.It has just been announced that Bali's Ngurah Rai Airport in Denpasar has been closed and is expected to remain so for a number of hours.Any travellers currently in Bali should continue to follow the advice of local authorities and stay well away from the volcano exclusion zone.All airlines – Virgin Australia, AirAsia, Jetstar and Garuda – are closely monitoring activity at Mt Agung, and your Escape Travel consultant will be able to advise you of the latest updates.If you have any questions about your flights to and from the region or accommodation, please call our 24/7 customer service team for emergency global assistance on 1300 809 503. You can also consult the website of your air carrier directly for their updates.