Please read the following terms and conditions carefully. You must not make
any booking unless you understand and agree with the following terms and
conditions. References to “us”, “we” and/or “our” in these booking terms and
conditions shall mean Flight Centre Limited.
Prices
All prices are subject to availability and can be withdrawn or varied
without notice. The price is only guaranteed when paid in full. Please note that
prices quoted are subject to change. Price changes may occur by reason of
matters outside our control which increase the cost of the product or service.
Such factors include adverse currency fluctuations, fuel surcharges, taxes and
airfare increases. Please contact your consultant for up to date prices.
Refunds, Changes and Cancellation Fees
We are unable to provide a refund to you
until we receive the funds from the relevant supplier. Cancelled bookings will
incur charges. These charges can be up to 100% of the cost of the booking,
regardless of whether travel has commenced. Fees and extra charges will apply
where a booking is changed. Fees and extra charges will also apply when tickets
or documents are re-issued. Where we incur any liability for a cancellation fee
or charge for any booking which you cancel, you agree to indemnify us for the
amount of that fee or charge.
Deposit and Final Payment
You will be required to pay a deposit or deposits
when booking. Your consultant will advise you of how much that will be. All
deposits are non-refundable for changes of mind or cancellations. Final payment
is required no later than 6 weeks prior to departure unless otherwise stated.
Some airfares or services must be paid in full at the time of booking.
Payments by Credit Card
Credit card surcharges of 1.98% for Visa, Mastercard
and American Express, and 3% for Diner’s Club will apply when paying by credit
card. If for any reason any travel service provider is unable to provide the
services for which you have contracted, your remedy lies against that provider,
and not against us. In the event that payment has been made to us by credit
card, you agree that you will not seek to charge back your payment to us.
Payments by B-Pay
Please note that BPAY takes up to 3 business days to process.
If you are paying by this method you will need to make the payment at least 3
business days prior to the actual due date. You must notify your consultant of
your payment once it has been made.
Payments by Cheque
Please note that
cheque payments (including bank cheques) require 5 business days to process. If
you are paying by this method you will need to make the payment at least 5
business days prior to the actual due date. You agree not to stop payment of the
cheque even when you cancel a booking. You agree that we may apply the proceeds
of the cheque to satisfy any liability you have to us, including any liability
in respect of cancellation fees, before refunding the balance to you.
Taxes
Airline taxes are subject to change and are confirmed at the time your
airline ticket is issued. There may also be a local tax charged at some
airports.
Travel Insurance
We are an authorised representative of CoverMore Travel
Insurance Services Pty Ltd, Australian Financial Services Licence number 241713,
on whose behalf we act. You must obtain a Product Disclosure Statement relating
to the travel insurance product you are considering purchasing and should read
that document before making any decision about whether to acquire the product.
Travel Insurance is h2ly recommended by the Department of Foreign Affairs
and Trade for all overseas travel.
Please complete your travel insurance application form, sign it and return it to
us. We cannot issue your insurance until this form is provided regardless of
whether payment has been made. If you decline travel insurance you may be
required to sign a disclaimer.
Agency
We act as an agent only. We sell various travel related products on
behalf of numerous transport, accommodation and other service providers, such as
airlines, coach, rail and cruise line operators. Our obligation is to make
travel bookings on your behalf and to arrange relevant contracts between you and
travel service providers. We have no responsibility for these services nor do we
make or give any warranty or representation regarding their standard. All
bookings are made on your behalf subject to the terms and conditions and
limitations of liability imposed by these service providers. Your legal recourse
is against the specific provider and not us. If for any reason, any travel
service provider is unable to provide the services for which you have contracted
your remedy lies against the provider and not with us.
Liability
We do not accept any liability of whatever nature, whether in
contract, tort or otherwise, for the acts, omissions or default, whether
negligent or otherwise, of third party providers over whom we have no direct
control. Under circumstances where liability cannot be excluded, such liability
is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.
Special Requirements: Please liaise with your consultant regarding any special
requirements you may have for your travel arrangements such as special meal and
seating requests.
Frequent Flyer
Please advise your consultant of your frequent flyer membership
details for inclusion in your booking. Please check your frequent flyer program
for the specific terms of your membership. We cannot guarantee that the supplier
will credit you with points for your booking.
Passports & Visas
It is your responsibility to ensure that you have valid
passports, visas and re-entry permits which meet the requirements of immigration
and other government authorities. Any fines, penalties, payments or expenditures
incurred as a result of such documents not meeting the requirements of those
authorities will be your sole responsibility. All travelers must have a valid
passport for international travel and many countries require at least 6 months
validity from the date of return and some countries require a machine-readable
passport. If you need information regarding visa and other travel document
requirements for your trip please let us know. We can obtain such information
from an external visa advisory service provider on your behalf. We do not
warrant the accuracy of such information and accept no liability for any loss or
damage which you may suffer in reliance on it. If you wish, we can obtain visas
for you through this external service and fees will apply.
If you are travelling to the United States
please see
https://esta.cbp.dhs.gov
for information regarding compulsory pre-registration for their visa waiver
program. Please note, you may not meet the requirements of ESTA and may be
required to obtain a visa.
Travel Advice
For travel advice please contact the Department of Foreign
Affairs and Trade or visit their website at www.smartraveller.gov.au.
Health
You must ensure that you are aware of any health requirements for your
travel and ensure that you carry all necessary vaccination documentation. Please
check with your local doctor or specialist vaccination clinic.
Travel Documents
Travel documents include (without limitation) airline tickets,
hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.
Privacy Policy
We are committed to protecting your personal information. Our
Privacy Policy is available for viewing at www.escapetravel.com.au/company/policies/privacy-policy
or in store.
Monies Not Held On Trust
All monies paid by you to us will be the property of
Flight Centre Limited and will be a debt due and payable to the travel service
provider once the services to which the money relates have been provided. You
agree and acknowledge that such monies will not be held by us on trust for and
on behalf of you and we may hold such monies in any account as we see fit,
including with our own and/or other customer monies.
Governing Law
If any dispute arises in relation to the agreement between you and us, the laws
of Australia will apply. You irrevocably and unconditionally submit to the
exclusive jurisdiction of the courts of Australia, and waive any right that you
may have to object to an action being brought in those courts.
